Books Worth Reading: Crucial Conversations: Tools for Talking When The Stakes Are High by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory

What's a Crucial Conversation? 
Mastering Crucial Conversations
Choosing Your Topic - How to make sure you hold the right conversation
Start with the Heart - How to stay focused on what you really want
Master Your Stories - How to stay in dialogue when you're scared or hurt
Learn to Look - How to notice when safety is at risk
Make It Safe - How to make it safe to talk about just about anything
State My Path - How to speak persuasively, not abrasively
Explore Others' Paths - How to listen when other blow up or clam up
Retake Your Pen - How to be resilient when hearing tough feedback
Move to Action -  How to turn crucial conversations into action and results
Finish Clearly - Determine who does what by when